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Delivery, COD & returns

Delivery estimates, shipments, COD remittance, failed-delivery handling and returns.

On this page

  • Delivery estimates & shipments
  • COD remittance
  • Failed deliveries (NDR) & returns
  • Common questions

Delivery estimates & shipments

Buyers see a delivery estimate on the product and at checkout. After an order ships, you record shipment details and the buyer follows a shipment timeline alongside their order status.

COD remittance

For cash-on-delivery orders, Slaby tracks the cash owed to you and lets you reconcile it in remittance batches, so you always know what's still with the courier versus paid out.

Failed deliveries (NDR) & returns

Undelivered orders surface in a failed-deliveries queue so you can act on them. Buyers can request a return on eligible orders; you review and process returns from the admin.

Common questions

Can I limit COD to certain areas?
Yes — COD can be restricted by order value and by pincode prefixes in your settings.
How do I know how much COD cash is due to me?
The COD remittance view tracks cash still with the courier versus what's been paid out, and lets you reconcile it in batches.
Payments & billingGST tax & invoicing

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