Legal
Refund & Cancellation Policy
Effective 1 August 2026
This policy covers subscription billing for Slaby platform plans. Refunds for goods sold in a merchant's own store are governed by that merchant's store policy, not this one.
1. Subscription cancellation
You can cancel your plan at any time from the billing page. Cancellation stops future renewals; your store continues on the current plan until the end of the paid period, then moves to the Free plan.
2. Monthly plans
Monthly charges are for the month of service and are generally non-refundable once the period has started, except where required by law.
3. Annual plans
Annual plans are prepaid. If you cancel mid-term, service continues until the end of the paid year. Pro-rata refunds are at our discretion and where legally required.
4. Failed payments (dunning)
If a renewal payment fails, we retry over a short grace period and notify you. If it remains unpaid, the store is downgraded to the Free plan; your data is retained.
5. Merchant store refunds
Refunds to a buyer for products purchased in a merchant's store are handled by that merchant under their own posted policy. The platform is not a party to those transactions.
6. Requesting a refund
To request a platform-subscription refund, use the contact page with your store name and billing details.